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Frequently Asked Question

1. Why am I unable to add the selected item into the shopping cart, after choosing the colour/size combination preferred? 

The size / colour / combination of both might not be available in our inventory; therefore you are unable to add the selection into your shopping cart. U can either email us directly with your order ([email protected]) and our customer service officer will assist to double confirm on your preferred options or continue E-shopping with a different combination of size & colour picked.

2. I am a local (Singapore) buyer, can I make my payment via Credit Cards?

Yes, credit card payment is accepted via paypal. However, there is a nominal surcharge of $5 (for invoice below $200). However, if you make payment via bank transfer, there is no surcharge incurred. See more details Payment

3. How fast will I receive my item after making payment?

Upon receipt of payment, we will arrange for delivery.

For smaller items, delivery will be made via Singapore Post (registered post, unless otherwise specified). Items are usually sent out within 48hrs (postal office working hours), and the Registered article number is informed upon sending it out.

For bulkier items, delivery will be made via Courier service. This will be arranged with the customer on the preferred time and date, as items have been be acknowledged upon receipt.

4. I am an overseas (non-Singapore) buyer, what are the procedures for payment and when will I receive my product.

For all overseas transactions, payment will be made via Paypal (see ‘Payment’ Page for more detailed explanation) and items will be sent out via Air Post with Tracking Number within 3-5 working days.

5. Why is the discounts/freight charges not incorporated in the invoice? How do I know the final amount that needs to be paid?

Upon receiving your order via the E-cart, our customer service officer will contact you with a finalized invoice with necessary discounts awarded as well as freight charges if applicable.